Do I need to register to bid?
Yes, you need to register on our auction platform. You can do so here. Once your account has been validated, you can start bidding. If you are interested in specific items, you can set up a search alert. That way, you will always be the first to know about new listings.
How does the auction platform work?
Our auction platform is easy to use. Once you have registered, you can find all the auction information, view the catalog, bid on lots, and start processing your purchases. A detailed explanation of how our platform works can be found here.
What are the costs if I make the winning bid?
You pay the hammer price, plus 29.5% buyer’s premium (25% for coins and banknotes) and any shipping costs. Purchases can be collected free of charge from more than 150 locations in the Netherlands, Belgium, and Germany. If you opt for home delivery, the costs depend on the lot won and the chosen carrier. Detailed information about our collection and shipping options can be found here.
How can I bid?
The Goudwisselkantoor auction house offers you various options for placing a bid. You can bid online, of course, but you can also bid in writing, by telephone, or directly in the auction room (only during live auctions). Bidding in the auction room: During a live auction, you can take a seat in the auction room and bid directly. You will be given a bid number, which you raise when you want to place a bid. Online bidding: You can also easily follow the auction online via our website. You can see the bids in real time and participate with a single click. Bidding by telephone: During our live (online) auctions, you can also bid by telephone. We will reserve a telephone line for you and call you as soon as the relevant lot is being auctioned. You can then bid live via an auctioneer. To register for telephone bidding, please send us an email with the lot number and your contact details. We only have a limited number of telephone lines available, so please register in good time, no later than 24 hours prior to the live auction. Written bids: You can submit a written bid in advance, stating the maximum amount you are willing to bid on a lot. The written bid form can be found here. Send the document to us by email or post and we will ensure that your bids are included in the auction. This form must be received by Goudwisselkantoor no later than 1 working day before the auction starts.
What is the prebid?
During the so-called ‘prebid’ period, you can bid from the moment a lot is published online until the moment the lot goes under the hammer in the live auction. From that moment on, you can only bid live.Tijdens de zogeheten ‘prebid’ periode kan je bieden vanaf het moment dat een kavel online gepubliceerd staat tót het moment dat het kavel onder de hamer gaat in de live veiling. Vanaf dat moment kan je alleen nog live meebieden.
Wat is de aftersale?
Some of our auctions have an after-sale. This allows you to purchase unsold lots up to one week after the auction has ended for the starting price plus commission. If you click on « buy now, » the lot will be immediately assigned to you. You will then receive an email with a link to the customer portal to complete the payment and select a collection or shipping method.
What is autobid?
With an auto bid, you can enter the maximum amount you want to bid. This bid is saved and ensures that the system automatically bids for you until your maximum is reached. The system only increases when someone else bids against you. This means you never pay more than necessary to remain the highest bidder.
What is the Goudwisselkantoor auction house?
The Goudwisselkantoor auction house is a genuine Dutch auction house with decades of experience in collectibles and precious metals. Several times a year, collections of jewelry and watches, diamonds, silver, coins, and banknotes come under the hammer, ranging from historical items to rare, exclusive pieces. Anyone can bring in items and also bid in the auction.
How does an auction at Goudwisselkantoor work?
Goudwisselkantoor organizes several auctions each year where interested buyers can bid on lots from the catalog. Each item is checked in advance by specialists for authenticity and quality. You can view the items at your leisure in our online catalog and during viewing days on location in Klaaswaal. The auctions take place in various forms: most auctions are live auctions. At these auctions, you are welcome to attend the auction room, but you can also bid online. We also regularly hold online-only and timed online auctions, in which you can only bid online.
What types of items are auctioned?
Goudwisselkantoor auctions various types of items. We organize several jewelry, watch, (silver) objects, diamond, coin, and banknote auctions each year. Our auctions are characterized by a varied and high-quality selection: from luxury brands to historical pieces with certificates or gradings, our experts ensure that each auction offers an attractive and authentic collection with something for everyone. You can view the items at your leisure in our online catalog and during the viewing days.
How often are auctions held?
The Goudwisselkantoor auction house organizes several auctions each year. The auction calendar can be found here. The auctions take place in various forms: most auctions are live auctions. You are welcome to attend these auctions in the auction room, but you can also bid online. We also regularly hold online-only and timed online auctions, in which you can only bid online.
What is the difference between live, online, and timed auctions?
Live auction
A live auction takes place in the auction room, led by an auctioneer. Bids can be placed both in the room and remotely: online, by telephone, or by submitting a written bid in advance. During the auction, you can follow the bidding process in real time from the auction room or via the live stream on our website, and you can respond immediately to other bids. This often adds extra excitement and intensity to the experience.
Online-only auction
In an online-only auction, the entire process takes place digitally. Although the auctioneer sells the lots, the entire process takes place online and you cannot bid from the auction room. You can easily place your bids via the website.
Timed auction
A timed auction is a variant of the online auction. In this type of auction, each lot automatically expires at a preset time. After the closing time has passed, the highest bid is automatically awarded. If bids are still being placed shortly before closing, the expiration time is automatically extended to give everyone a chance to respond to the bids.
Where can I find the auction terms and conditions?
The auction terms and conditions can be found here.
How can I contact the Goudwisselkantoor auction house?
If you have any further questions, please contact the auction house. You can reach us at +31 (0) 186 – 746 746 or veiling@goudwisselkantoor.nl.
How can I submit an item for auction?
The experts at Goudwisselkantoor will professionally and without obligation assess whether your valuable items can be auctioned and what proceeds you can expect. Visit one of our 150+ offices for a free, no-obligation appraisal of your item. We discuss the expected proceeds, advise you on the deposit amount, and go through the terms and conditions with you. Once you agree, you leave the item with us and receive a receipt. We treat every item with equal care and store your belongings in a secure and insured storage facility.
When will I receive the proceeds from my sold lot?
After the auction, you will receive an overview of your sold lots and the amount we will pay you. We charge auction fees on the proceeds. If your lot is not sold, you will not owe us anything. We will discuss the options for re-auctioning, but you can of course also take your item(s) back.
Do I need to register to bid?
Yes, you need to register on our auction platform. You can do so here. Once your account has been validated, you can start bidding. If you are interested in specific items, you can set up a search alert. That way, you will always be the first to know about new listings.
How does the auction platform work?
Our auction platform is easy to use. Once you have registered, you can find all the auction information, view the catalog, bid on lots, and start processing your purchases. A detailed explanation of how our platform works can be found here.
What are the costs if I make the winning bid?
You pay the hammer price, plus 29.5% buyer’s premium (25% for coins and banknotes) and any shipping costs. Purchases can be collected free of charge from more than 150 locations in the Netherlands, Belgium, and Germany. If you opt for home delivery, the costs depend on the lot won and the chosen carrier. Detailed information about our collection and shipping options can be found here.
How can I bid?
The Goudwisselkantoor auction house offers you various options for placing a bid. You can bid online, of course, but you can also bid in writing, by telephone, or directly in the auction room (only during live auctions). Bidding in the auction room: During a live auction, you can take a seat in the auction room and bid directly. You will be given a bid number, which you raise when you want to place a bid. Online bidding: You can also easily follow the auction online via our website. You can see the bids in real time and participate with a single click. Bidding by telephone: During our live (online) auctions, you can also bid by telephone. We will reserve a telephone line for you and call you as soon as the relevant lot is being auctioned. You can then bid live via an auctioneer. To register for telephone bidding, please send us an email with the lot number and your contact details. We only have a limited number of telephone lines available, so please register in good time, no later than 24 hours prior to the live auction. Written bids: You can submit a written bid in advance, stating the maximum amount you are willing to bid on a lot. The written bid form can be found here. Send the document to us by email or post and we will ensure that your bids are included in the auction. This form must be received by Goudwisselkantoor no later than 1 working day before the auction starts.
What is the prebid?
During the so-called ‘prebid’ period, you can bid from the moment a lot is published online until the moment the lot goes under the hammer in the live auction. From that moment on, you can only bid live.Tijdens de zogeheten ‘prebid’ periode kan je bieden vanaf het moment dat een kavel online gepubliceerd staat tót het moment dat het kavel onder de hamer gaat in de live veiling. Vanaf dat moment kan je alleen nog live meebieden.
Wat is de aftersale?
Some of our auctions have an after-sale. This allows you to purchase unsold lots up to one week after the auction has ended for the starting price plus commission. If you click on « buy now, » the lot will be immediately assigned to you. You will then receive an email with a link to the customer portal to complete the payment and select a collection or shipping method.
What is autobid?
With an auto bid, you can enter the maximum amount you want to bid. This bid is saved and ensures that the system automatically bids for you until your maximum is reached. The system only increases when someone else bids against you. This means you never pay more than necessary to remain the highest bidder.
Can I view the items in advance?
That is certainly possible. A few days prior to the auction, we organize viewing days. You are welcome to come and view the items being auctioned in our showroom in Klaaswaal. We like to keep these viewing days accessible: the atmosphere is relaxed and no appointment is necessary. Our experts will personally answer all your questions about the items, as well as about bidding and buying at auction. The dates and times of the viewing days are listed in the auction information for the auction in question.
Is there a catalog available?
Approximately 4-5 weeks prior to an auction, we announce the exact auction dates, times, and order. We publish the auction items on our website in the form of an ‘online catalog’. Here you will find the lot numbers, descriptions, photos, estimated proceeds, starting prices, and bidding status of the items. View the items by category or use the search function to search specifically by brand, material, product type, etc.
How do I pay for my won lots?
Congratulations, you have won one or more lots! After the auction, you will receive an email from us with a link to the customer portal. Here you can easily pay your invoice and download it as a PDF file. Payment can be made via iDeal, bank transfer, or cash, up to the amount permitted by law.
What shipping or pickup options does Goudwisselkantoor offer for the auction?
In the customer portal, select your preferred pickup or shipping method. Pick up your purchase free of charge at one of our more than 150 locations or choose home delivery. Detailed information about our pickup and shipping options can be found here.
